All new products purchased from Metro PC Works and its affiliated companies are warranted to be free from manufacturing and material defects for a period of 1 year from the date of purchase. (30 days for refurbished products) If, at any time, Metro PC Works’ products fail to perform according to the aforementioned, Metro PC Works will replace the item or credit the full purchase price. Metro PC Works’ warranty coverage does not include freight related damages, improper installation, storage, or abuse of the products. Metro PC Works liability to the purchase price of the product that is sold. Nectron will not be held liable for incidental or consequential damages of any kind. Buyer accepts full responsibility for use of said products.
Prior to returning any merchandise (defective or otherwise), customers must contact Metro PC Works to obtain a Return Authorization Number and shipping instructions. All non-defective returns must be in resalable condition and in the original packaging. Please do not mark, write address or Return Authorization Number on the outside of the original packaging. A 25% restocking fee will apply for all non-defective returns. Non-defective returns are only accepted within 30 days of the original invoice date. Return Authorization Number are valid for 30 days from date of issue. All returns are subject to inspection by Metro PC Works on the resell condition, and credit will be issued after the product have been received and inspected. All returns freight shipping charges will be the responsibilty of the customer, unless the error was due to Metro PC Works and its affiliated companies.
DEFECTIVE MERCHANDISE RETURNS
All defective returns must be pre-authorized by Metro PC Works and have a Return Authorization Number. Returns without an RA number will be refused. Contact your sales representative or our customer service team to request an RA number. Metro PC Works will credit or exchange the defective product after receipt and inspection of the merchandise at its discretion.
SHORTAGES & DAMAGED SHIPMENTS
All shortages and damages from FedEx, UPS, or other freight carriers must be reported to Metro PC Works within 48 hours of delivery. All trucking company freight shortages or damages must be filed at the receiving site with the trucking carrier. If you receive product that has been damaged in transit, please refuse the delivery. If you notice a shortage or damage after the carrier has left your premise, you must file a claim with the carrier according to their policies.